SECTION 1 - WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
A. What Do You Mean By Personal Information?
“Personal information” means information that can personally identify you, such as your name, age, residential address including city, state or province or country, email address, telephone number, gender or gender you identify with, profession, photograph, and credit card information including card number, card type, cardholder name and expiration date when you purchase products or services from us or products from the online NeuroTrition Storehouse, and billing records. It also includes optional informational tidbits like answers to specific questions such as your favourite comfort food, junk food and grocery store. Personal information does not include employee or organization names, job roles or business contact information - we won’t ever ask that from you.
B. When Is NeuroTrition Collecting My Personal Information?
We collect your personal information that you voluntarily provide to us as our customer, sponsor, web site user and the public in general when you contact us via telephone, e-mail, web browser, or in person. The most common instances we collect your personal information include when you (i) purchase a product or service from us, (ii) participate in our events, (iii) take part in one of our surveys or contests or (iv) subscribe to NeuroTrition’s Dose of Brain Food newsletter. When you give us your personal information in one of the above ways, you are providing consent to have your email address added to the NeuroTrition mailing list, with the sole purpose of keeping you in the loop about your product or service and letting you know of any updates or upgrades to it, or the launch of new products and services you may be interested in as well as news, events, promotions and contests at NeuroTrition. Also, we may collect technical information from your computer’s web browser when you visit our website neurotrition.ca and move through various pages, or when you browse our storehouse at shop.neurotrition.ca. This may include, but is not limited to, your IP address, operating system, Web browser software and screen resolution, and it is for the sole purposes of enhancing your user experience and satisfaction with our website.
When you purchase something from the NeuroTrition Storehouse, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our storehouse, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, and always with a double opt-in and ability to unsubscribe (more on that in Section 1, D, iii) we may send you emails about our storehouse, new products and other relevant updates.
C. How Is NeuroTrition Collecting My Personal Information?
In addition to gathering personal information that you voluntarily provide to us via telephone, email, web browser or in person, NeuroTrition may also collect personal information through the use of two commonly used technologies you may have heard of called (i) Cookies and (ii) Web Beacons. In a nutshell, here’s how and why we use these:
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
- _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
- _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
- _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
- cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
- _secure_session_id, unique token, sessional
- storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
ii) Web beacons. To assess the effectiveness of promotional and marketing e-mails we send, we may attach a web beacon to the email that provides us with confirmation when the recipient opens the e-mail. This only occurs, however, if your computer supports such technology.
D. Why Is NeuroTrition Collecting My Personal Information?
NeuroTrition may collect personal information about you and use it for a number of reasons:
i) To provide services and products to you, to let you know about changes, updates or other relevant information about your existing services or products, and to keep you in the loop about new services and products NeuroTrition launches.
ii) To provide you with any information you request from NeuroTrition. For example, we may use your personal information to respond when you ask us a question or voice a concern to us.
iii) To communicate with you via email communications about promotions, surveys, contests and upcoming NeuroTrition events or news, and to provide you with other marketing or promotional information intended to inform you of various goings-on and deals available at NeuroTrition. In accordance with the law, we will always require you to do a double opt-in. This will ensure that you really do want to be receiving emails from us. Also, if you no longer wish to receive email correspondence form us we won’t be offended - and you can simply opt out by clicking “unsubscribe” at the bottom of the email when you receive it. You can also send us an email through neurotrition.ca on our Contact page with “Unsubscribe” in the Subject box or send us an email to email@example.com with “Unsubscribe” in the Subject Header. We will take either of these emails as you requesting that we discontinue sending you promotional e-mails, and will personally unsubscribe you.
v) To improve our products. We look at and assess our product offering purchase with customers in order to determine which products are popular and useful to our customers, and which parts of our products were liked or disliked by our customers. This is so that we can always be making our products better for you.
vi) To better understand how much you like us. NeuroTrition may prepare aggregated user statistics or information summaries to describe the popularity of our services and products for business partners and prospective advertisers, and for other lawful purposes. The aggregated user statistics and information will never, ever contain any personally identifiable information.
vii) To provide a safe place for our visitors, customers, consultants and employees.
viii) To co-operate in full with law enforcement, and to protect against violations of criminal or civil laws.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
How do I withdraw my consent?
In accordance with the law, we will always require you to do a double opt-in. This will ensure that you really do want to be hearing from us. If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: NeuroTrition Inc., 119, 14th Street NW, suite 400, Calgary, Alberta, T2N 1Z6. If you no longer wish to receive email correspondence from us we won’t be offended - and you can simply opt out by clicking “unsubscribe” at the bottom of the email when you receive it. You can also send us an email through neurotrition.ca on our Contact page with “Unsubscribe” in the Subject box or send us an email to email@example.com with “Unsubscribe” in the Subject Header. We will take either of these emails as you requesting that we discontinue sending you promotional e-mails, and will personally unsubscribe you.
SECTION 3 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 4 - DISCLOSURE
NeuroTrition places the utmost value on your personal information, and we will never rent or sell the personal information we collect. We may disclose some personal information we collect to service providers in order to continue to provide relevant, engaging, personalized content and communications to you.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 5 - SHOPIFY
The NeuroTrition Storehouse is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 6 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
SECTION 7 - SECURITY
NeuroTrition is committed to protecting your privacy.
All information submitted to our website or email addresses is transferred to the NeuroTrition computer servers. During an on-line transaction, if you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. SSL-enabled web browsers employ a security protocol between the client and the server computer in order to ensure that information will be transferred to the intended recipient secured servers only. The internet is, by its nature, inherently open and subject to interception of information. Thus, we cannot guarantee that information you provide to us over the internet or otherwise will not be intercepted by third parties while it is being communicated by means that are outside of our control. Although no method of transmission over the Internet or electronic storage is 100% secure, we do follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Changes and clarifications will take effect immediately upon their posting on the website. However, If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store or company (shop.neurotrition.ca and neurotrition.ca) is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 9 - CONFIRMING OR CHANGING YOUR PERSONAL INFORMATION
At NeuroTrition, we strive to ensure that the personal information we have about you is accurate, complete and up-to-date. To help us do this, please let us know if there is any change to your personal information.
You can inquire about, access, correct, amend, delete or review any personal information held by NeuroTrition about you by sending us an email to firstname.lastname@example.org or mailing us at NeuroTrition Inc., 119 14th St NW, Calgary, Alberta, T2N 1Z6. Sometimes, NeuroTrition may be prevented from providing the requested information, however, if a request for personal information is denied we will provide a full explanation of the reason why.
SECTION 10 - RESOLVING YOUR CONCERNS
If you have any thing at all that you’d like to voice or ask us about our personal information collection or use practices at NeuroTrition, please do not ever hesitate to get in touch by sending us an email to email@example.com or mailing us at NeuroTrition Inc., 119 14th St NW, Calgary, Alberta, T2N 1Z6. We will always do our best to help you and get you the information you need.