SECTION 1 - WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
At NeuroTrition (neurotrition.ca and shop.neurotrition.ca), we respect your privacy. And we value it above all else. We are committed to protecting your privacy along with ensuring that any and all personal information we collect about you stays private. The purpose of this Privacy Policy is to inform you about what personal information we collect, when and how we collect it, and why we collect it. We also want to make the steps we take to keep your personal information confidential easy to understand, and we want to provide you with our contact information should you need to get in touch about this Privacy Policy (or anything else, we love to hear from you!). BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION, STORAGE, USE AND DISCLOSURE OF YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS OR USE THIS WEBSITE.
A. What Do You Mean By Personal Information?
“Personal information” means information that can personally identify you, such as your name, age, residential address including city, state or province or country, email address, telephone number, gender or gender you identify with, profession, photograph, and credit card information including card number, card type, cardholder name and expiration date when you purchase products or services from us or products from the online NeuroTrition Storehouse, and billing records. It also includes optional informational tidbits like answers to specific questions such as your favourite comfort food, junk food and grocery store. Personal information does not include employee or organization names, job roles or business contact information - we won’t ever ask that from you.
B. WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect your personal information that you voluntarily provide to us as our customer, sponsor, web site user and the public in general when you contact us via telephone, e-mail, web browser, or in person. We collect your personal information when you (i) purchase a product or service from us, (ii) participate in our events, (iii) take part in one of our surveys or contests or (iv) subscribe to NeuroTrition’s Dose of Brain Food newsletter. When you give us your personal information in one of the above ways, you are providing consent to have your email address added to the NeuroTrition mailing list, with the sole purpose of keeping you in the loop about your product or service and letting you know of any updates or upgrades to it, or the launch of new products and services you may be interested in as well as news, events, promotions and contests at NeuroTrition. Also, we may collect technical information from your web browser when you visit our website neurotrition.ca and move through various pages, or when you browse our storehouse at shop.neurotrition.ca. This may include, but is not limited to, your internet protocol (IP) address, operating system, Web browser software and screen resolution, and it is for the sole purposes of enhancing your user experience and satisfaction with our website.
When you purchase something from the NeuroTrition Storehouse, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our storehouse, we also automatically receive your IP address in order to provide us with information that helps us learn about your browser and operating system. With your permission, and always with a double opt-in and ability to unsubscribe (more on that in Section 1, D, iii) we may send you emails about our storehouse, new products and other relevant updates.
C. How Is NeuroTrition Collecting My Personal Information?
In addition to gathering personal information that you voluntarily provide to us via telephone, email, web browser or in person, NeuroTrition may also collect personal information through the use of two commonly used technologies you may have heard of called (i) Cookies and (ii) Web Beacons. In a nutshell, here’s how and why we use these:
i) Cookies. Like many websites, we use "cookies" to collect certain types of information when your web browser accesses our website. A cookie is a small data file that a web site can send to your browser, which may then be stored on your system. We use cookies to enable you to more easily communicate with, and interact with, our website, and to better serve you when you return to the website. The information collected online also permits us to analyze traffic patterns on our website, enabling us over time to provide you with a better experience by improving our content and services.
Accepting the cookies on our website enables us to identify your system by reading the cookie that has been stored on your system. A cookie will identify your browser but not you to our computer servers when you visit NeuroTrition. We cannot identify you unless you enter personal information. Cookies that are placed cannot be used to obtain your personal information at another website, either. It is never our intention to use cookies to retrieve information that is unrelated to our website or your interaction with our website.
Most browsers are initially set up to accept cookies but you may be able to set your browser to notify you before you receive a cookie and to disable cookies. Most browsers tell you how to do so in their "help" section. Because cookies allow you to take advantage of some of neurotrition.ca’s features, we recommend you leave them turned on.Please note: If you disable cookies, some areas of the website may not function properly.
ii) Web beacons. To assess the effectiveness of promotional and marketing e-mails we send, we may attach a web beacon to the email that provides us with confirmation when the recipient opens the e-mail. This only occurs, however, if your computer supports such technology
D. HOW IS MY PERSONAL INFORMATION USED?
NeuroTrition may collect personal information about you and use it for a number of reasons:
i) To provide services and products to you, to let you know about changes, updates or other relevant information about your existing services or products, and to keep you in the loop about new services and products NeuroTrition launches.
ii) To provide you with any information you request from NeuroTrition. For example, we may use your personal information to respond when you ask us a question or voice a concern to us.
iii) To communicate with you via email communications about promotions, surveys, contests and upcoming NeuroTrition events or news, and to provide you with other marketing or promotional information intended to inform you of various goings-on and deals available at NeuroTrition. In accordance with the law, we will always require you to opt-in. This will ensure that you really do want to be receiving emails from us. Also, if you no longer wish to receive email correspondence form us we won’t be offended - and you can simply opt out by clicking “unsubscribe” at the bottom of the email when you receive it. You can also send us an email through neurotrition.ca on our Contact page with “Unsubscribe” in the Subject box or send us an email to info@neurotrition.ca with “Unsubscribe” in the Subject Header. We will take either of these emails as you requesting that we discontinue sending you promotional e-mails, and will personally unsubscribe you from our mailing list within 48 hours of receipt of your request.
iv) To improve the quality of your user experience (UX) with our web site and communications, and help us cater to you by creating the most relevant and engaging information including blogs and articles, recipes and other information. We use Cookies (explained above) to improve your UX, and we collect certain information (e.g., time spent on a page, click throughs, etc) based on your navigation of our web site to better understand and serve our customers and web site visitors. These data allow us to streamline the UX for neurotrition.ca and shop.neurotrition.ca so you have the best UX with our website, and also allow us to consistently develop the most relevant and engaging information for you on our website.
v) To improve our products. We look at and assess our product offering purchase with customers in order to determine which products are popular and useful to our customers, and which parts of our products were liked or disliked by our customers. This is so that we can always be making our products better for you.
vi) To better understand how much you like us. NeuroTrition may prepare aggregated user statistics or information summaries to describe the popularity of our services and products for business partners and prospective advertisers, and for other lawful purposes. The aggregated user statistics and information will never, ever contain any personally identifiable information.
vii) To provide a safe place for our visitors, customers, consultants and employees.
viii) To co-operate in full with law enforcement, and to protect against violations of criminal or civil laws.
E. WHERE IS MY PERSONAL INFORMATION STORED?
NeuroTrition stores personal information on servers located within Canada. However, some of our service providers may use servers housed outside of Canada. Please see Section 6 of this Privacy Policy for more information. In providing your consent, you consent to the use and storage of your information outside of Canada.
F. HOW LONG IS MY PERSONAL INFORMATION KEPT?
NeuroTrition will keep your personal information only as long as it remains necessary or relevant for the purposes set out in this Privacy Policy or as required by law. We use appropriate technical, operational and physical security measures to protect your information.
SECTION 2 - CONSENT
A. How do you get my consent?
When you choose to use our website, you consent to our collection and use of this information as outlined in this Privacy Policy. If we ask for your personal information for a secondary reason, like marketing and communications, we will ask you directly for your consent via opt-in.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collection and use of your information for the purpose of providing the requested service.
B. How do I withdraw my consent?
In accordance with the law, we will always require you to opt-in before sending you electronic communications. This will ensure that you really do want to be hearing from us. If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@neurotrition.ca or mailing us at: NeuroTrition Inc., 700 2 Street Southwest, Floor 19, Calgary, Alberta, T2P 2W2. If you no longer wish to receive email correspondence from us we won’t be offended - and you can simply opt out by clicking “unsubscribe” at the bottom of the email when you receive it. You can also send us an email through neurotrition.ca on our Contact page with “Unsubscribe” in the Subject box or send us an email to info@neurotrition.ca with “Unsubscribe” in the Subject Header. We will take either of these emails as you requesting that we discontinue sending you promotional e-mails, and will personally unsubscribe you from our mailing list within 48 hours of receipt of your request.
If you do not want NeuroTrition to collect or use your personal information as outlined in this Privacy Policy, please let us know at the time your information is collected or requested to be collected. You can always contact us at info@neurotrition.ca with any questions, comments or concerns—we love to connect, and want you to be heard.
SECTION 3 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
When you choose to provide us with your personal information, you are consenting to our collection and use of this information as outlined in this Privacy Policy. We strongly feel that the content on neurotrition.ca and in our programs does not directly appeal to children ages 13 years and less. We also do not knowingly direct our advertising at children under the age of 13, except as permitted by law. If you are under the age of 18 years, no personal information should be submitted or posted on our website without the permission of your parent or guardian, or as otherwise determined by applicable laws.
SECTION 4 - DISCLOSURE
NeuroTrition places the utmost value on your personal information, and we will never rent or sell the personal information we collect. We may disclose some personal information we collect to service providers in order to continue to provide relevant, engaging, personalized content, services and communications to you.
When you buy a product or products through our NeuroTrition Storehouse, NeuroTrition discloses the personal information we collect to a third party service provider for production, fulfillment, shipping and delivery of your order. NeuroTrition takes great care in ensuring that each of our service providers to whom we share personal information are committed to maintaining the privacy of such information as outlined in this Privacy Policy.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 5 - SHOPIFY
The NeuroTrition Storehouse is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data in accordance with Shopify’s Terms and Conditions. Payments processed through Shopify, are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 6 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. When you click on links in our storehouse, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 7 - SECURITY
NeuroTrition is committed to protecting your privacy.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Security measures, such as locked filing cabinets, restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees have been trained to respect your privacy at all times. Our employees who have access to your personal information are required to use it strictly in accordance with our Privacy Policy and applicable laws.
All information submitted to our website or email addresses is transferred to the NeuroTrition computer servers. During an on-line transaction, if you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. SSL-enabled web browsers employ a security protocol between the client and the server computer in order to ensure that information will be transferred to the intended recipient secured servers only. The internet is, by its nature, inherently open and subject to interception of information. Thus, we cannot guarantee that information you provide to us over the internet or otherwise will not be intercepted by third parties while it is being communicated by means that are outside of our control. Although no method of transmission over the Internet or electronic storage is 100% secure, we do follow all PCI-DSS requirements and implement additional generally accepted industry standards.
NeuroTrition will keep your personal information only as long as it remains necessary or relevant for the purposes set out in this Privacy Policy or as required by law. We use appropriate technical, operational and physical security measures to protect your information.
Please be aware that there are several places throughout our website and storehouse that may link you to other websites that do not operate under NeuroTrition’s Privacy Policy. When you click through to these web sites, NeuroTrition’s Privacy Policy no longer applies. We recommend that you examine the privacy statements of any third-party web sites you visit to understand their procedures for collecting, using, and disclosing your information. NeuroTrition makes no promises, warranties or representations about these third party websites and bears no liability whatsoever for your use of them.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, and it may be updated from time to time so we encourage you to review it frequently because your subsequent use of our web site will be your consent to the collection, use and disclosure of your information as set out in the Privacy Policy. If you do not consent to the terms set out within this privacy policy or any changes made to it, you may not use our website.
Changes and clarifications will take effect immediately upon their posting on the website. However, If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store or company (shop.neurotrition.ca and neurotrition.ca) is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you do not want NeuroTrition to collect or use your personal information as outlined in this Privacy Policy, please let us know at the time your information is collected or requested to be collected. You can always contact us at info@neurotrition.ca with any questions, comments or concerns—we love to connect, and want you to be heard.
SECTION 9 - CONFIRMING OR CHANGING YOUR PERSONAL INFORMATION
At NeuroTrition, we strive to ensure that the personal information we have about you is accurate, complete and up-to-date. To help us do this, please let us know if there is any change to your personal information.
You can inquire about, access, correct, amend, delete or review any personal information held by NeuroTrition about you by sending an email to our Privacy Officer at privacy@neurotrition.ca or mailing us at NeuroTrition Inc., ATTN: Privacy Officer, 700 2 Street Southwest, Floor 19, Calgary, Alberta, T2P 2W2. Sometimes, NeuroTrition may be prevented from providing the requested information, however, if a request for personal information is denied we will provide a full explanation of the reason why.
SECTION 10 - RESOLVING YOUR CONCERNS
If you have anything at all that you’d like to voice or ask us about our personal information collection or use practices at NeuroTrition, please do not ever hesitate to get in touch by sending us an email to info@neurotrition.ca or mailing us at NeuroTrition Inc., 700 2 Street Southwest, Floor 19, Calgary, Alberta, T2P 2W2. We will always do our best to help you and get you the information you need.
